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Can I change my subscription plan?
You can alter your Barry's Cactus Club plan at any time. However, due to the way the subscription service operates, please be wary of accidentally generating a new order.
You will need to follow these steps to ensure you do not receive a duplicate box:
1. Cancel your existing subscription. This can be done directly via your account.
2. Do not re-subscribe until you have received your final box. This is simple if you're on a monthly plan, but if you are on a 3 or 12 month plan, make sure you've received all 3 or 12 boxes before re subscribing. Please contact the customer service team if you are not sure.
3. Once you have received your final box, you can then re-subscribe to the service the following month, under your preferred plan. This must be done from the first of the following month, to prevent a duplicate box being received. Our subscription runs from the first to the final day of the month, so all orders within this time receive the same plant.
If you require any advice on the date you need to re-subscribe in order to alter your plan, please contact the team on email@example.com.
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