Complaints procedure

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Complaints procedure

We're sorry if you feel you need to make a complaint.

If you need to get in touch, our lovely customer service team are happy to help and resolve your query. You can reach them directly on

This includes enquiries related to damaged or missing items, general issues related to your subscription or concerns about service or customer service. Please provide as much information as possible (for example, your order number and the registered email with Barry's Cactus Club) so the team can help you straight away.

Once we've received your query, the relevant team will be back in touch as soon as possible.

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