How do I prevent my subscription from auto-renewing?

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How do I prevent my subscription from auto-renewing?

To prevent your subscription from auto-renewing, you must cancel before the next bill date on your plan. The bill date for the Barry's Cactus Club is the first of the month.


If you forget to cancel before the first of the month, please note that the customer service team will only be able to assist customers in cancelling if they make direct contact via email by 23:59 on the first of the month.

The team will honour cancelling any future renewals for you. However, they will not automatically issue a refund unless requested to do so in your email.

Unfortunately, if contact is made after the first of the month, the team will be unable to cancel the renewal that has been applied to the subscription. This is because the box will already have been processed for dispatch. At this point, they will be able to cancel future renewals. 

If you’ve purchased a gift plan, your box will not auto-renew and your account will automatically expire at the end of the period.


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